FAQ's

DOMS offers a wide range of stationery, writing instruments, school supplies, art materials, notebooks, bags, and creative products for students, artists, and everyday use.

Shipping charges and delivery time depend on your location and order value. You’ll see the applicable shipping details during checkout.

Once your order has been shipped, you’ll receive tracking details so you can follow your package until delivery.

Orders can only be changed or cancelled before they are processed for dispatch. Contact our support team as soon as possible for assistance.

We offer a range of secure payment options, including online payment methods available at checkout.

Yes. Your payments are processed through secure and trusted payment gateways to help keep your transaction details protected.

After your order is successfully placed, you’ll receive an order confirmation with your order and payment details.

If your payment has been deducted but your order hasn’t been confirmed, please contact our support team with your transaction details.

Yes. If you receive a damaged, defective, or incorrect product, please contact us with your order details so we can assist you.

Get in touch with our support team and share your order details along with relevant product images. We’ll guide you through the next steps.

Returns are subject to product eligibility and our applicable return policy. Please check the return conditions before placing your order.

Once your return is approved and processed, your refund will be initiated according to the applicable payment method and processing timelines.

Please contact us with your order number and details of the missing item, and our team will look into it for you.